You’ve got a friend in the Swamp.
The Swamp School is about teaching complicated scientific processes to newly hired employees who need this information to do their job.
The thing that differentiates us from our competition is that we have “been there and done that.” Our training is based upon real world experience.
The nature of the material and the technology needed to run the online programs require that we respond very quickly to customer questions. We often joke that at some point the Swamp School became a technology company. Most of our customer questions relate to how to access Swamp School materials using our systems. This is a problem and one we address every day. We do so by providing a live 24/7 answering service that forwards calls to our team. We have live chat during the working day that gets used quite a lot. We also have a support ticketing system for email questions. In all cases questions are answered within 1 business day or less. We are always looking for ways to simplify our systems and have made some major strides in that direction.